FAQ Alliance/Porsche

Will my pricing/discounts change?
No, your pricing/discounts will not change. Atlas and Tirelink have aligned pricing earlier in the year
Will my Account Manager be the same person?
Alliance – yes, your Retail Development Manager will remain the same
Porsche – no, your Retail Development Manager/Account Manager will be contacting you soon with the support of Mike DeAbreu
Will my servicing Distribution Centre change?
In most cases your DC will remain the same. It will change for some clients as we remapped client locations to our various DCs in order to provide an improved delivery service. Your Facing Distribution Centre communication has been sent out on Friday, Jun 19.
Will my delivery schedule change?
Do the cut-offs change?
Your Delivery schedule and Cut-offs times will remain the same unless you have been assigned a new servicing Distribution Centre. You will be receiving more information on this topic on upcoming weeks
Will I need a new login for the Tirelink ordering portal?
How do I get training if I need it?
New logins and training sessions will be arranged by your RDM/AM in the coming weeks, as many customer needs vary by region
Are the Order Desk/CSR phone numbers the same?
Alliance
OEM | Website name | Customer service # |
Nissan | Nissan Tire Advantage | 1-866-662-8473 |
Infiniti | Infiniti Tire Advantage | 1-877-446-8473 |
Hyundai | Hyundai Tire Centre | 1-866-401-1595 |
Toyota | Toyota Tire Centre | 1-844-501-8473 |
Lexus | Lexus Tire Centre | 1-844-536-8787 |
Jaguar | Jaguar Tire Source | 1-844-524-8473 |
Land Rover | Land Rover Tire Source | 1-844-381-8473 |
Maserati | Maserati Performance Tire Centre | 1-844-475-8473 |
Volvo | Volvo Tire Advantage | 1-844-884-7301 |
Porsche | Porsche Cars Tire Advantage | 1-888-670-6706 |
Opening Hours:
Mon – Fri: 8:00AM – 5 :00 PM (nationwide local time)
Sat: 8:30AM – 12:30PM (Ontario only)
Sat:7:30AM – 1:00PM (Alberta only)
What happens to my credit for tires returned (RGA)?
Any credits for returned tires will be transferred to your TireLink account
What happens to the tires I sent in for Warranty?
Do I contact/speak to the same person?
All warranty claims will be transferred to your TireLink account. You will continue to deal with the same people
Do I need to complete a new credit application for Groupe Touchette?
If your Atlas account is currently set up to pay invoices by Credit Card, you will be required to send in a new CC CARD FORM to our Accounting Dept at ar@atlastire.com. Please note, that a communication with this information was sent to the affected clients on Thursday, June 18.
Will my sales history be retained?
Yes, historical data will remain accessible after the “go live”
Will I be able to return tires that I purchased from Atlas to Tirelink?
Yes, after the approval of inquiry is done on the historical data